Customer Service at Aibit

Job Description

Key Responsibilities

• Develop and supervise the implementation of customer service team work plans to align with company goals.
• Manage, supervise, and evaluate the daily work and service quality of customer service personnel to maintain high standards.
• Design and execute customer service training programs to enhance team performance and skills.
• Conduct random checks on customer service chat records to identify and address issues promptly.
• Create and maintain customer service scripts and FAQs to improve conversion rates and service satisfaction.
• Handle customer complaints and emergencies efficiently, leading the team to resolve issues effectively.
• Collaborate with the operations team to meet organizational objectives and ensure seamless service delivery.

Job Requirements

• Proven experience in customer service management or a similar leadership role.
• Strong ability to develop and implement training programs for team improvement.
• Excellent problem-solving skills to handle complaints and emergencies effectively.
• Ability to analyze chat records and service interactions to identify areas for improvement.
• Strong communication and interpersonal skills to foster teamwork and collaboration.
• Experience in creating customer service scripts and FAQs to streamline operations.
• Ability to work closely with the operations team to achieve common goals.