Customer Service Representative at Voyage

Job Description

Key Responsibilities

• Be familiar with the company's rules and customer service process.
• Use the online real-time dialogue system to reply and solve customer problems by text.
• Maintain customer satisfaction and provide customers with professional services.
• Maintain the normal operation of the platform, handle and track abnormal situations.
• Regularly check customer satisfaction with the supervisor, and adjust the improvement and adjustment of customer service skills in the future.
• Handle other matters assigned by the supervisor.

Job Requirements

• Strong communication skills and ability to interact professionally with customers.
• Experience in customer service or a related field is preferred.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency in using online communication tools and customer service platforms.
• Attention to detail and problem-solving skills to address customer concerns.
• Willingness to learn and adapt to new processes and improvements.

Additional Information