Customer Support at MEXC
Full Time1 month ago
Employment Information
Job Description
This is a full-time remote position for a Customer Support Specialist. The specialist will be responsible for interacting with customers, resolving their issues, and providing technical support when needed. The role also involves contributing to customer satisfaction initiatives and improving overall service quality.
Key Responsibilities
- Receive and respond to user inquiries through online customer service tools
- Provide timely solutions to user concerns and questions
- Identify and report process issues, collecting and organizing problem data
- Analyze user experience obstacles and propose optimization solutions
- Participate in brainstorming sessions to improve customer support processes
- Maintain accurate records of customer interactions and resolutions
Job Requirements
- Fluent in Korean and English (both written and verbal)
- Mandarin language ability is a strong advantage
- Strong business acumen with ability to quickly learn new concepts
- Prior financial knowledge or experience is preferred
- Excellent problem-solving and analytical skills
- Ability to work in rotating shifts, including night shifts when required
- Customer-oriented mindset with strong communication skills
- Ability to work independently in a remote setting
Preferred Qualifications
- Previous experience in customer support or service roles
- Technical support background or relevant technical knowledge
- Experience working in financial services or related industries
- Understanding of customer satisfaction metrics and improvement methods
Work Conditions
The position requires flexibility to work in rotating shifts, including potential night shifts. This is a remote position that may require working across different time zones to support global customers. The role demands high availability during scheduled shifts and the ability to handle multiple customer inquiries simultaneously.
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