Job Title
Technical Support Engineer
Team Introduction
Our product development team is committed to the principles of customer-centricity and safety-first since its inception. We continuously innovate and refine our products to ensure technological stability while exploring cutting-edge solutions. As a member of this dynamic research and development team, you will collaborate with industry-leading technical experts to optimize a globally recognized top 5 platform renowned for its high performance, reliability, and innovation. This role offers unparalleled growth opportunities and a promising career trajectory. We are actively seeking exceptional professionals worldwide who share our vision and values. Ideal candidates should demonstrate proactivity, logical thinking, and strong teamwork and communication skills. They must also exhibit a dedicated spirit of specialization, a willingness to challenge themselves, and the ability to resolve complex and unforeseen technical issues.
Key Responsibilities
- Participate in the demand analysis of company products to gain comprehensive insights into diverse business operations.
- Collaborate with users, business teams, and production research departments to analyze, identify, reproduce, resolve, and track online issues systematically.
- Conduct in-depth problem reviews and analyses, contributing to knowledge base development and tool construction to enhance the quality and efficiency of issue resolution processes.
- Utilize data analysis techniques to uncover production and research challenges, trace root causes, and provide actionable data support and optimization strategies for technical improvements.
- Facilitate cross-team communication during projects, drive collaborative problem-solving initiatives, and apply divergent thinking to address multifaceted technical challenges.
Job Requirements
- Proven experience in technical support, customer service, or related fields with a minimum of 2 years in a professional capacity.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex systems and deliver effective solutions under pressure.
- Excellent communication abilities, including clear articulation of technical concepts to both technical and non-technical stakeholders.
- Proficiency in software development lifecycle (SDLC) methodologies and DevOps practices to ensure seamless integration with product development.
- Hands-on experience with cloud platforms (e.g., AWS, Azure) and database management systems (e.g., MySQL, PostgreSQL) to support scalable solutions.
- Ability to work independently while maintaining strong collaboration with cross-functional teams to achieve project goals.
- Fluency in English for global communication, with additional language skills preferred for international collaboration.
- Strong organizational skills to manage multiple tasks, prioritize workloads, and meet deadlines in a fast-paced environment.
- Continuous learning mindset to adapt to emerging technologies, industry trends, and evolving product requirements.
- Proven track record of delivering high-quality work with a focus on innovation, reliability, and customer satisfaction.
