Customer Service at BYDFi

Job Description

Key Responsibilities

• Familiarize with company regulations and customer service operation procedures
• Utilize online real-time chat systems to respond to and resolve customer inquiries via text communication
• Maintain high customer satisfaction by delivering professional service
• Ensure smooth platform operation by handling and tracking any abnormal situations
• Regularly review customer satisfaction with supervisors and adjust customer service techniques for continuous improvement
• Complete other tasks assigned by supervisors

Required Skills and Qualifications

• Proficiency in using online chat systems and customer service platforms
• Excellent written communication skills in both Chinese and English
• Strong problem-solving abilities and attention to detail
• Ability to work under pressure and handle multiple customer inquiries simultaneously
• Patient and empathetic attitude towards customer needs
• Team player with good interpersonal skills

Preferred Qualifications

• Previous experience in customer service or related field
• Knowledge of customer relationship management (CRM) systems
• Understanding of basic technical troubleshooting for digital platforms