Customer Service at Tapdeep PLT
Full Time1 month ago
Employment Information
Job Description
We are looking for a dedicated Customer Support Specialist to join our team. The ideal candidate will be responsible for handling customer inquiries and providing effective solutions to ensure customer satisfaction.
Key Responsibilities
- Respond to customer inquiries and assist in resolving their issues promptly and professionally.
- Help customers navigate and resolve business process problems efficiently.
- Collaborate with the research and development team to address technical issues when necessary.
- Maintain accurate records of customer interactions and follow up to ensure resolution.
- Provide feedback to the team to improve products and services based on customer input.
Job Requirements
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work collaboratively with technical teams to resolve issues.
- Prior experience in customer support or a related field is preferred.
- Proficiency in English and Chinese is a plus.
Additional Information
This role requires a proactive and customer-focused individual who can work in a fast-paced environment. If you are passionate about helping customers and enjoy working in a dynamic team, we encourage you to apply.
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