Job Description:
Vietnamese + Chinese Bilingual Customer Service & Operations Specialist
This role combines customer service support and operational execution functions. The candidate must deeply understand company activity policies, handle inquiries and feedback from agents and end-users to ensure service quality, while also assisting the B operations team in agent communication, activity implementation, and supporting agent channel development and maintenance to drive efficient business operations in the Vietnamese market.
Key Responsibilities:
- Handle daily inquiries and feedback from agents and end-users, covering activity policies, business processes, etc., ensuring issue tracking and resolution, and regularly summarizing high-frequency questions to optimize response scripts.
- Thoroughly learn and master company activity policies, accurately interpret them to agents and users, and assist in activity implementation, including material distribution, progress tracking, and data statistics.
- Complete other customer service and operations-related tasks assigned by superiors, promptly update work progress, provide feedback, and proactively suggest improvements.
Job Requirements:
- Mandatory: Proficiency in Vietnamese and Chinese. Bachelor's degree or higher, with 1-2 years of experience in customer service, operations, or BD assistant roles. Prior experience in agent channel management is preferred.
- Strong communication and logical thinking skills, with clear and structured language expression. Ability to listen to needs and accurately identify core issues.
- Detail-oriented, responsible, and highly motivated with strong execution capabilities. Able to efficiently complete tasks under pressure.
Benefits:
Paid leave, performance bonuses
