Partnerships Manager at Alchemy Pay

Job Description

Key Responsibilities

• Act as the primary point of contact for potential customers, conducting in-depth consultations to explain our payment technology, solutions, and product features in a clear and compelling manner.
• Design and execute customized service demonstrations for merchants, highlighting the technical capabilities, security measures, and operational benefits of our payment systems.
• Develop and maintain professional relationships with clients through regular follow-ups, proactive problem-solving, and timely resolution of concerns to ensure long-term partnership.
• Collect and analyze customer feedback through structured surveys, interviews, and data reviews, translating insights into actionable recommendations for product enhancement.
• Collaborate with technical and product teams to address customer queries, troubleshoot issues, and provide accurate information about payment solutions and their implementation.
• Stay updated on industry trends, competitor offerings, and regulatory changes to ensure our payment products remain competitive and compliant with market standards.
• Track customer satisfaction metrics and KPIs to measure the effectiveness of service delivery and identify areas for improvement in our sales processes.
• Represent the company at client meetings, trade shows, and networking events to build brand awareness and strengthen business relationships.

Job Requirements

• Proven experience in sales, customer service, or business development within the financial technology or payment solutions industry.
• Excellent communication and interpersonal skills, with the ability to articulate complex technical concepts in an accessible manner to non-technical stakeholders.
• Strong understanding of payment systems, including but not limited to credit card processing, digital wallets, and secure transaction protocols.
• Proficiency in using CRM tools and sales management software to track interactions, manage leads, and report on performance metrics.
• Ability to conduct product demos and provide hands-on training to merchants, ensuring they fully understand the features and benefits of our payment solutions.
• Customer-centric mindset with a commitment to delivering exceptional service and resolving issues promptly to maintain high satisfaction levels.
• Team collaboration skills to work effectively with cross-functional departments such as product development, technical support, and marketing.
• Basic knowledge of financial regulations and compliance requirements relevant to payment processing and data security.
• Ability to work independently and manage multiple priorities in a fast-paced environment while maintaining attention to detail.
• Strong analytical skills to interpret customer data, identify trends, and develop strategies to improve service quality and sales outcomes.