Job Description
We are seeking a proactive and detail-oriented Community and Media Coordinator to manage our online presence, engage with customers, and optimize event participation. This role involves close collaboration with multiple departments to enhance brand exposure and customer satisfaction.
Key Responsibilities
- Timely synchronization of the latest official activity information within communities and various media platforms. Understand the latest activities thoroughly to address various inquiries effectively.
- Utilize online event design capabilities to increase the exposure of posted information and enhance engagement.
- Maintain strong customer relationships by fully understanding the company’s products and business operations, addressing daily inquiries, and keeping detailed records.
- Track the efficiency of each event transmission (customer interest, share rate, participation rate, etc.) and provide insights to optimize future events.
- Assist the Events and BD departments in refining event implementation strategies and designing high-engagement reward mechanisms.
- Leverage customer resources to understand their needs and facilitate secondary referrals to expand the customer base.
- Collaborate with cross-functional teams to achieve collective goals and support overall business objectives.
Job Requirements
- Proven experience in community management, customer engagement, or digital marketing.
- Strong understanding of social media platforms and online event promotion strategies.
- Excellent communication and interpersonal skills to build and maintain customer relationships.
- Analytical mindset to track event performance and suggest improvements.
- Ability to work collaboratively with multiple departments and adapt to dynamic business needs.
- Creative thinking to design engaging reward mechanisms and promotional content.
- Detail-oriented with strong organizational skills to manage multiple tasks efficiently.
Preferred Qualifications
- Experience in event planning or business development is a plus.
- Familiarity with CRM tools and data analysis software.
- Background in a customer-facing role within a fast-paced environment.
