Social Media Operation at BingX

Job Description

Key Responsibilities

• Timely synchronization of the latest official activity information within communities and various media platforms. Understand the latest activities thoroughly to address various inquiries effectively.
• Utilize online event design capabilities to increase the exposure of posted information and enhance engagement.
• Maintain strong customer relationships by fully understanding the company’s products and business operations, addressing daily inquiries, and keeping detailed records.
• Track the efficiency of each event transmission (customer interest, share rate, participation rate, etc.) and provide insights to optimize future events.
• Assist the Events and BD departments in refining event implementation strategies and designing high-engagement reward mechanisms.
• Leverage customer resources to understand their needs and facilitate secondary referrals to expand the customer base.
• Collaborate with cross-functional teams to achieve collective goals and support overall business objectives.

Job Requirements

• Proven experience in community management, customer engagement, or digital marketing.
• Strong understanding of social media platforms and online event promotion strategies.
• Excellent communication and interpersonal skills to build and maintain customer relationships.
• Analytical mindset to track event performance and suggest improvements.
• Ability to work collaboratively with multiple departments and adapt to dynamic business needs.
• Creative thinking to design engaging reward mechanisms and promotional content.
• Detail-oriented with strong organizational skills to manage multiple tasks efficiently.

Preferred Qualifications

• Experience in event planning or business development is a plus.
• Familiarity with CRM tools and data analysis software.
• Background in a customer-facing role within a fast-paced environment.