Remote
Customer Service Representative
Full Time
Job Description: Job Title: SME - Business Process ExpertKey Responsibilities:- Gain in-depth understanding of the product logic and operational mechanisms across all business lines of the platform, while continuously tracking and updating the business knowledge system.- Independently oversee the implementation of new business initiatives within the customer service department, ensuring smooth support processes and timely responses after launch.- Develop, maintain, and iterate Standard Operating Procedures (SOP) and knowledge base documentation to ensure content accuracy
$3,000 - $4,000
/Monthly
