Job Description
This role is pivotal in driving long-term success for our strategic partners through comprehensive account management and relationship development. The Senior Account Manager will serve as the primary point of contact for high-value clients, ensuring their needs are met with precision and their satisfaction is prioritized. This position requires a deep understanding of partnership dynamics, with a focus on cultivating trust, delivering tailored solutions, and fostering collaborative growth. The ideal candidate will be responsible for orchestrating cross-functional efforts to enhance the partner experience and align business objectives with client success.
Key Responsibilities
- Lead strategic account management initiatives to strengthen relationships with top-tier partners, ensuring their business goals are consistently aligned with our organizational vision.
- Develop and maintain advisory relationships by conducting in-depth needs assessments, translating insights into customized strategies that address unique challenges and opportunities.
- Facilitate collaborative account planning workshops involving internal stakeholders and external partners to design growth-oriented action plans and operational frameworks.
- Design, implement, and continuously refine the Partner Feedback Survey to capture actionable insights, identify service gaps, and drive continuous improvement across all touchpoints.
- Generate monthly analytical reports by interpreting partner performance data, market trends, and engagement metrics to highlight areas for optimization and innovation.
- Act as a central liaison between partners and internal teams (Product, Marketing, Engineering) to ensure seamless communication, share strategic insights, and resolve complex issues promptly.
- Oversee end-to-end client relationship management, including scheduling regular check-ins, processing data requests, analyzing conversion rates, and delivering timely product updates.
- Ensure the Customer Relationship Management (CRM) system is maintained with accurate, up-to-date client information to streamline service delivery and enhance operational efficiency.
- Collaborate with cross-functional departments to identify and implement process improvements that elevate the partner experience and drive business growth.
- Monitor and report on key performance indicators (KPIs) related to partner satisfaction, revenue growth, and service delivery to support data-driven decision-making.
Job Requirements
- Proven experience in strategic account management, preferably within a B2B environment, with a track record of delivering exceptional client outcomes.
- Excellent interpersonal and communication skills, with the ability to build and maintain long-term trust with high-value partners across diverse industries.
- Strong analytical capabilities to interpret complex data sets and translate findings into actionable strategies for partner growth and operational improvement.
- Proficiency in CRM tools (e.g., Salesforce, HubSpot) to manage client relationships efficiently and ensure data accuracy across all interactions.
- Ability to lead and coordinate cross-functional teams to align internal resources with partner needs and deliver cohesive solutions.
- Experience in developing and executing feedback mechanisms to gather insights and improve service quality continuously.
- Skilled in creating and presenting strategic reports that highlight performance trends, growth opportunities, and areas for improvement to stakeholders.
- Excellent organizational skills to manage multiple high-priority accounts simultaneously while maintaining attention to detail and meeting deadlines.
- Strong problem-solving abilities to address complex challenges and provide innovative solutions that enhance partner satisfaction and business value.
- Ability to adapt to evolving market conditions and partner requirements, ensuring strategies remain relevant and effective over time.
