Job Description
Transak is seeking a dedicated professional to lead strategic initiatives in expanding its global footprint. The role involves managing and cultivating relationships with key partners in the United States and Europe, ensuring sustained collaboration and growth. This includes driving the localization of Transak's business model to align with regional market demands, while strengthening integrations with local financial institutions and fintechs. The candidate will also focus on identifying new partnership opportunities with service providers to enhance business scalability. Additionally, they will oversee operations monitoring, tracking KPIs and OKRs to optimize business performance and implement targeted improvements. A critical aspect of the position is supporting the product team in developing innovative channels and products that meet evolving customer needs, while resolving existing challenges with partners to maintain service quality. The role requires maintaining strong relationships with stakeholders across all levels, delivering exceptional professional services, and reinforcing Transak's reputation as a reliable and forward-thinking brand. Finally, the candidate will gather and analyze customer feedback to inform product development decisions and ensure continuous value delivery that exceeds expectations.
Key Responsibilities
- Establish and maintain long-term relationships with US and European partners, focusing on growth and mutual benefit.
- Lead the localization of Transak's business model to adapt to regional market dynamics and cultural nuances.
- Identify and pursue strategic partnership opportunities with service providers to expand market reach and revenue streams.
- Collaborate with local banks and financial institutions to ensure seamless integration and compliance with regional regulations.
- Conduct in-depth market research to analyze demand patterns and tailor Transak's products and channels to local preferences.
- Monitor operational performance through KPIs and OKRs, implementing data-driven improvements for business development.
- Support the product team in designing and launching new channels and products that align with customer expectations and market trends.
- Resolve complex issues with existing partners through proactive communication and problem-solving strategies.
- Build and sustain relationships with stakeholders at all levels, ensuring consistent delivery of high-quality services.
- Collect and synthesize customer feedback to guide product innovation and enhance user satisfaction.
Job Requirements
- Proven experience in managing international business relationships, with a focus on cross-border partnerships and stakeholder engagement.
- Strong understanding of financial services, including payment gateways, fintech ecosystems, and regulatory frameworks in target markets.
- Excellent analytical skills to evaluate market data, identify growth opportunities, and optimize business strategies based on local insights.
- Proficiency in operational metrics and OKR management to drive performance improvements and achieve business goals.
- Ability to collaborate effectively with cross-functional teams, including product development and customer support, to deliver cohesive solutions.
- Fluency in English and potentially other regional languages to facilitate communication with diverse stakeholders.
- Knowledge of customer-centric approaches and value-added service models to exceed client expectations.
- Strong negotiation and conflict resolution skills to address partnership challenges and maintain positive relationships.
- Experience in financial technology or related industries, with a track record of successful product launches and market expansion.
- Excellent organizational and time management abilities to juggle multiple priorities while maintaining operational efficiency.
