Customer Service at Tapdeep PLT
Full Time1 month ago
Employment Information
Job Description
We are seeking a dedicated Customer Support Specialist to join our team. The ideal candidate will be responsible for handling customer inquiries, providing timely solutions, and ensuring a seamless customer experience. This role requires excellent communication skills and the ability to collaborate with technical teams when necessary.
Key Responsibilities
- Respond to customer inquiries and provide effective solutions to their problems
- Assist customers with business process issues and guide them through resolutions
- Collaborate with the research and development team when technical support is required
- Maintain accurate records of customer interactions and follow up as needed
- Identify and escalate priority issues to the appropriate teams
- Continuously improve customer service by gathering feedback and suggesting process enhancements
Job Requirements
- Proven experience in customer support or a related field
- Excellent communication and problem-solving skills
- Ability to understand and explain technical concepts to non-technical users
- Strong organizational skills and attention to detail
- Ability to work independently and as part of a team
- Fluency in English and any additional languages is a plus
Preferred Qualifications
- Experience working with cross-functional teams
- Knowledge of CRM systems and support ticketing tools
- Background in technical support or IT-related fields
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