Customer Service Representative at MEXC

Job Description

Key Responsibilities

• Receive user consultations and resolve doubts through online customer service tools.
• Timely feedback on user-reported problems during product usage, including proper collection and documentation.
• Analyze daily work processes to identify user experience obstacles and uncover potential requests.
• Drive problem resolution and process optimization initiatives based on user feedback.

Job Requirements

• Proficiency in both English and Mandarin (written and spoken).
• Strong business acumen with ability to grasp fundamental business operations after training.
• Financial knowledge or related experience is preferred.
• Excellent problem-solving skills and attention to detail.
• Ability to work in rotating shifts (three shifts per day: 9:00-18:00, 15:00-00:00, 00:00-9:00).
• Willingness to work night shifts and maintain 5 working days per week schedule.

Preferred Qualifications

• Prior experience in customer service or support roles.
• Understanding of basic financial concepts and terminology.
• Experience working in shift-based environments.