Job Description
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving inquiries, and maintaining high customer satisfaction levels. This role involves using online communication tools to interact with customers and ensure smooth platform operations.
Key Responsibilities
- Familiar with company regulations and customer service procedures.
- Use an online instant messaging system to respond to and solve customer questions through text communication.
- Maintain customer satisfaction and provide professional services to customers.
- Ensure the normal operation of the platform, handle and track abnormal situations.
- Regularly review customer satisfaction with supervisors and adjust customer service skills for improvement.
- Perform other tasks assigned by supervisors.
Job Requirements
- Strong communication skills and ability to handle customer inquiries professionally.
- Experience with online instant messaging systems or customer service platforms.
- Ability to work under pressure and resolve issues efficiently.
- Detail-oriented with a focus on maintaining high customer satisfaction.
- Willingness to learn and adapt to new customer service techniques.
- Team player with the ability to collaborate with supervisors and colleagues.
