Job Description
This position is responsible for developing and implementing customer service strategies to enhance the quality and efficiency of the customer support team. The role requires close collaboration with product, operations, and technical teams to resolve customer issues and optimize user experience.
Key Responsibilities
- Customer Service Strategy: Develop strategic plans and workflows for the customer service team to ensure service quality aligns with company objectives.
- Customer Support: Monitor and optimize support processes to ensure timely and effective resolution of customer issues.
- Cross-Department Collaboration: Work closely with product and technical teams to promptly address user feedback and drive improvements in products and services.
- Customer Relationship Management: Build and maintain strong relationships with key clients to enhance loyalty and satisfaction.
Job Requirements
- Education: Bachelor's degree or higher, preferably with experience in the internet or Web3 industry.
- Experience: Over 1 year of customer service management experience; prior team leadership experience is a strong advantage.
- Communication: Excellent communication and coordination skills, with the ability to work efficiently in a multicultural environment.
- Customer-Centric Mindset: Strong commitment to customer service principles and a focus on client-centered problem-solving.
- Analytical Skills: Proficiency in data analysis to drive informed decision-making.
- Adaptability: Ability to thrive in a fast-paced work environment and adapt to evolving demands.
- Language: Fluency in both Chinese and English is essential.
Benefits
Remote work + 13th-month salary
