Job Description:
About the Role
Toobit is seeking an experienced P2P Senior Operations Specialist/Manager to lead merchant management, crypto payment rule-setting, risk control, and the overall growth of our global P2P (C2C) trading business. You will be responsible for building merchant governance frameworks, optimizing operational processes, and improving P2P liquidity and user experience.
Key Responsibilities
1. P2P Business Growth & Strategy
- Support and execute operational strategies to expand Toobit’s C2C market share.
- Analyze market trends, supply–demand patterns, and pricing to identify opportunities.
- Design region-based growth plans and contribute to business acquisition strategies.
2. Merchant Management & Crypto Payment Rules
- Develop and manage merchant qualification standards, onboarding workflows, and tiered merchant systems.
- Establish and continuously optimize crypto payment rules, merchant policies, and trading guidelines.
- Monitor merchant reliability, payment performance, dispute ratios, and overall quality.
3. Operational Process & Quality Control
- Improve operational flows for onboarding, trading processes, dispute handling, and after-sales support.
- Build merchant/user performance scoring systems and implement quality audits.
- Drive continuous optimization of P2P product usability and merchant tools.
4. Risk Management
- Identify abnormal merchant/user behaviors, fraud patterns, and payment risks.
- Work with Risk, Compliance, and AML teams to refine KYC/KYB and transaction monitoring rules.
- Implement merchant/user restrictions when risk thresholds are triggered.
5. Cross-Functional Collaboration
- Collaborate with Product & Tech teams to launch new P2P features and payment enhancements.
- Partner with BD teams to recruit high-quality merchants and improve liquidity.
- Coordinate with Customer Support and Compliance to resolve operational issues and disputes.
6. Campaigns & Liquidity Improvement
- Assist in planning P2P campaigns to activate inactive users and attract new traders.
- Support merchant incentive programs and regional liquidity boosting initiatives.
职位概述
Toobit 招聘 P2P 高级运营专员 / 运营经理，负责全球 P2P（C2C）业务的增长、商户管理、支付规则制定、风控策略与运营流程优化。你将搭建商户治理体系，完善加密支付规则，并推动市场流动性和用户体验持续提升。
岗位职责
1. P2P 业务增长与策略执行
- 执行 Toobit 的 C2C 增长策略，提升区域市场占有率与交易量。
- 分析市场走势、供需结构、用户行为，挖掘增长机会。
- 制定区域运营计划并支持商户拓展策略。
2. 商户管理与加密支付规则制定
- 负责商户准入标准、审核机制、分级管理体系的建设。
- 制定、优化 Crypto 支付规则、商户交易规则、运营制度。
- 监控商户支付成功率、交易表现、争议情况与质量表现。
3. 运营流程与质量管理
- 优化商户入驻、交易流程、争议处理、售后支持等运营机制。
- 建立商户/用户绩效评分体系，推进质量审核与整改。
- 与产品团队合作，不断提升 P2P 产品可用性。
4. 风控管理
- 识别异常行为与潜在欺诈风险，制定防范规则。
- 与合规/AML 团队合作优化 KYC/KYB、链上监测与支付风控规则。
- 根据风险等级对商户或用户实施限制措施。
5. 跨部门协作
- 与产品、技术团队合作上线新功能及商户工具。
- 与 BD 团队合作拓展优质商户、提升市场流动性。
- 与客服、合规团队协作处理用户争议与商户问题。
6. 活动与流动性提升
- 协助策划 P2P 运营活动，激活休眠用户、吸引新交易用户。
- 设计商户激励计划和区域流动性提升方案。
Job Requirements:
Requirements
- Minimum 2 years of work experience, with at least 1–2 years in crypto P2P/C2C operations, payments, fintech, or related fields.
- Strong understanding of P2P merchant models, payment methods, and global crypto trading habits.
- Experience in merchant onboarding, payment rule-setting, liquidity operations, or risk control.
- Familiarity with AML/KYC/KYB and fraud-prevention workflows.
- Strong data-driven mindset and communication skills.
- Ability to work in English; other regional languages are a plus.
Preferred Qualifications
- Experience at Binance, OKX, Bybit, or similar crypto exchanges.
- Experience building merchant scoring, payment rules, or risk models.
- Strong ownership mindset with the ability to operate independently.
任职要求
- 至少 2 年工作经验，其中 1–2 年为加密货币 P2P/C2C、支付、金融科技或相关运营经验。
- 熟悉全球 P2P 商户模式、Crypto 支付生态、用户交易习惯。
- 具备商户管理、支付规则制定、流动性运营或风控经验。
- 熟悉 AML/KYC/KYB、反欺诈与风险识别流程。
- 数据驱动，逻辑清晰，具备良好沟通与跨团队协作能力。
- 能用英文开展日常工作；掌握其他语言者优先。
加分项
- 来自 Binance、Bybit、OKX交易所 P2P 团队优先。
- 有搭建商户评分体系、支付规则框架、风险模型经验。
Benefits:
Remote work arrangement
Dynamic team with fun working environment
Competitive package
