Account Manager at Transak

Job Description

Key Responsibilities

• Lead strategic account management initiatives to strengthen relationships with top-tier partners, ensuring their business goals are consistently aligned with our organizational vision.
• Develop and maintain advisory relationships by conducting in-depth needs assessments, translating insights into customized strategies that address unique challenges and opportunities.
• Facilitate collaborative account planning workshops involving internal stakeholders and external partners to design growth-oriented action plans and operational frameworks.
• Design, implement, and continuously refine the Partner Feedback Survey to capture actionable insights, identify service gaps, and drive continuous improvement across all touchpoints.
• Generate monthly analytical reports by interpreting partner performance data, market trends, and engagement metrics to highlight areas for optimization and innovation.
• Act as a central liaison between partners and internal teams (Product, Marketing, Engineering) to ensure seamless communication, share strategic insights, and resolve complex issues promptly.
• Oversee end-to-end client relationship management, including scheduling regular check-ins, processing data requests, analyzing conversion rates, and delivering timely product updates.
• Ensure the Customer Relationship Management (CRM) system is maintained with accurate, up-to-date client information to streamline service delivery and enhance operational efficiency.
• Collaborate with cross-functional departments to identify and implement process improvements that elevate the partner experience and drive business growth.
• Monitor and report on key performance indicators (KPIs) related to partner satisfaction, revenue growth, and service delivery to support data-driven decision-making.

Job Requirements

• Proven experience in strategic account management, preferably within a B2B environment, with a track record of delivering exceptional client outcomes.
• Excellent interpersonal and communication skills, with the ability to build and maintain long-term trust with high-value partners across diverse industries.
• Strong analytical capabilities to interpret complex data sets and translate findings into actionable strategies for partner growth and operational improvement.
• Proficiency in CRM tools (e.g., Salesforce, HubSpot) to manage client relationships efficiently and ensure data accuracy across all interactions.
• Ability to lead and coordinate cross-functional teams to align internal resources with partner needs and deliver cohesive solutions.
• Experience in developing and executing feedback mechanisms to gather insights and improve service quality continuously.
• Skilled in creating and presenting strategic reports that highlight performance trends, growth opportunities, and areas for improvement to stakeholders.
• Excellent organizational skills to manage multiple high-priority accounts simultaneously while maintaining attention to detail and meeting deadlines.
• Strong problem-solving abilities to address complex challenges and provide innovative solutions that enhance partner satisfaction and business value.
• Ability to adapt to evolving market conditions and partner requirements, ensuring strategies remain relevant and effective over time.