Associate at Sidekick

Job Description

Key Responsibilities

• Content Review and Live Streaming Supervision
  • Weekly warm reminders for contracted anchors to publish content (target: 4 per month, non-mandatory), collect links post-publication, and sync with the operations team.
  • Monitor market trends to identify explosive content and assist in formulating content strategies.
  • Supervise live broadcast rooms to ensure anchors' behavior and language comply with platform standards.
  • Monitor live barrage in real-time to prevent sensitive topics or phishing links, ensuring a safe environment.
  • Review contracted anchors' KPI (duration, frequency, etc.) and provide analysis and follow-up suggestions.
• Customer Service Support
  • Develop schedules for contracted broadcasters and manually record live broadcast durations (until timer function is launched).
  • Address live streaming-related inquiries from contracted anchors with timely and accurate support.
  • Document daily issues and resolutions to ensure team information synchronization.
  • Assist in daily operations of the Kiki amusement park community to boost user engagement.
  • Sync problem solutions to internal customer service channels for team coordination.
  • Collect and archive technical/non-technical issues, providing feedback to the product department.

Job Requirements

• Prior experience in content moderation, customer service, or live streaming operations.
• Strong attention to detail and ability to enforce platform guidelines.
• Excellent communication skills to interact with anchors and internal teams.
• Proficiency in data collection, analysis, and reporting.
• Ability to multitask and manage real-time monitoring of live broadcasts.
• Familiarity with community management and user engagement strategies.
• Basic technical understanding to identify and escalate product-related issues.