Job Description
We are seeking a Content Review and Customer Service Specialist to support our contracted anchors and ensure a high-quality live streaming environment. This role involves content supervision, live streaming monitoring, and customer service support to maintain platform standards and enhance user experience.
Key Responsibilities
- Content Review and Live Streaming Supervision
- Weekly warm reminders for contracted anchors to publish content (target: 4 per month, non-mandatory), collect links post-publication, and sync with the operations team.
- Monitor market trends to identify explosive content and assist in formulating content strategies.
- Supervise live broadcast rooms to ensure anchors' behavior and language comply with platform standards.
- Monitor live barrage in real-time to prevent sensitive topics or phishing links, ensuring a safe environment.
- Review contracted anchors' KPI (duration, frequency, etc.) and provide analysis and follow-up suggestions.
- Customer Service Support
- Develop schedules for contracted broadcasters and manually record live broadcast durations (until timer function is launched).
- Address live streaming-related inquiries from contracted anchors with timely and accurate support.
- Document daily issues and resolutions to ensure team information synchronization.
- Assist in daily operations of the Kiki amusement park community to boost user engagement.
- Sync problem solutions to internal customer service channels for team coordination.
- Collect and archive technical/non-technical issues, providing feedback to the product department.
Job Requirements
- Prior experience in content moderation, customer service, or live streaming operations.
- Strong attention to detail and ability to enforce platform guidelines.
- Excellent communication skills to interact with anchors and internal teams.
- Proficiency in data collection, analysis, and reporting.
- Ability to multitask and manage real-time monitoring of live broadcasts.
- Familiarity with community management and user engagement strategies.
- Basic technical understanding to identify and escalate product-related issues.
