Customer Service Representative at PEG

Job Description

Key Responsibilities

• Familiar with company regulations and customer service procedures.
• Use an online instant messaging system to respond to and solve customer questions through text communication.
• Maintain customer satisfaction and provide professional services to customers.
• Ensure the normal operation of the platform, handle and track abnormal situations.
• Regularly review customer satisfaction with supervisors and adjust customer service skills for improvement.
• Perform other tasks assigned by supervisors.

Job Requirements

• Strong communication skills and ability to handle customer inquiries professionally.
• Experience with online instant messaging systems or customer service platforms.
• Ability to work under pressure and resolve issues efficiently.
• Detail-oriented with a focus on maintaining high customer satisfaction.
• Willingness to learn and adapt to new customer service techniques.
• Team player with the ability to collaborate with supervisors and colleagues.