Operation Manager at ECHOOO

Job Description

Key Responsibilities

• Lead the full lifecycle management of NFT products, including market research, product optimization, and user engagement strategies
• Conduct competitive analysis of NFT industry players, tracking global market trends and identifying business development opportunities
• Develop and execute operation strategies to enhance user growth metrics, such as conversion rates, retention ratios, and transaction volumes
• Build and maintain a robust user relationship management system, including community engagement, customer feedback collection, and personalized service delivery
• Implement data-driven marketing campaigns to attract new users, convert trial users into active participants, and retain high-value customers
• Monitor key performance indicators (KPIs) related to NFT business operations, including user acquisition costs, transaction frequency, and market share growth
• Collaborate with cross-functional teams to align operation strategies with business objectives and product development roadmaps
• Stay updated on blockchain technology advancements and NFT market dynamics to ensure operation strategies remain innovative and competitive
• Prepare regular reports on operation performance, market trends, and strategic recommendations for senior management review
• Design and implement user growth programs that leverage both digital marketing channels and offline engagement strategies

Job Requirements

• Proven experience in NFT industry operations, with a minimum of 3 years in digital product management or similar roles
• Strong analytical skills to interpret market data, user behavior patterns, and business performance metrics
• Excellent understanding of blockchain technology fundamentals and NFT market mechanisms
• Proficiency in user acquisition strategies, including social media marketing, influencer partnerships, and referral programs
• Ability to develop retention strategies through personalized user experiences, community building, and customer loyalty programs
• Skilled in data analysis tools such as Google Analytics, Tableau, or Power BI for tracking KPIs and generating insights
• Excellent communication skills to engage with users, stakeholders, and cross-functional teams effectively
• Strong strategic thinking capabilities to identify market opportunities and formulate operation strategies
• Knowledge of digital marketing channels including SEO, SEM, content marketing, and email marketing
• Ability to work with blockchain platforms and smart contract systems for NFT product management
• Experience in managing user growth metrics through A/B testing, user segmentation, and conversion rate optimization
• Proficiency in English for communication and documentation, with additional language skills preferred
• Excellent problem-solving skills to address operational challenges and improve business performance
• Ability to develop and implement data-driven marketing campaigns for NFT user acquisition and retention
• Strong organizational skills to manage multiple projects simultaneously and meet deadlines
• Knowledge of NFT market trends, including emerging use cases and regulatory developments
• Experience in creating user engagement strategies that leverage social media, online communities, and content marketing
• Ability to analyze user feedback and implement improvements to enhance user experience and satisfaction
• Strong understanding of NFT transaction processes, including smart contract execution and marketplace dynamics
• Experience in developing and executing operation strategies that align with business growth objectives