Social Media Operation at Phantom

Job Description

Key Responsibilities

• Serve as the day-to-day moderator of Phantom's social media channels
• Engage and respond to all inbounds and proactively interact with the community to increase positive engagement
• Plan and execute high-quality content, activities, and campaigns to increase engagement
• Develop relationships with builders, community managers, and external stakeholders from other projects to facilitate collaboration
• Use analytics and reporting to discover insights and drive social and community strategy
• Collect feedback to identify and capture marketing opportunities, areas of improvement, and additional services or features
• Collaborate with the Support and Product teams on communication strategies

Job Requirements

• Proven experience in social media management and community engagement
• Strong understanding of social media platforms and analytics tools
• Excellent communication and interpersonal skills
• Ability to create engaging content and manage campaigns
• Experience in building relationships with external stakeholders
• Analytical mindset with the ability to derive insights from data
• Collaborative approach with cross-functional teams