User Growth Operation at WEEX

Job Description

Key Responsibilities

• Develop and implement comprehensive operational strategies for global market expansion
• Conduct thorough market research and competitor analysis to identify business opportunities
• Lead event operations, product operations, and new customer acquisition programs
• Analyze user transaction behaviors, preferences, and needs to identify value opportunities
• Optimize product and service design based on user insights to enhance customer experience
• Evaluate operational performance metrics and identify areas for improvement
• Propose and implement optimization strategies to enhance overseas operational efficiency
• Coordinate cross-functional resources to improve customer service operations
• Respond promptly to customer issues, complaints, and disputes to maintain satisfaction
• Develop customer loyalty programs and initiatives to enhance retention rates

Job Requirements

• Bachelor's degree in Business Administration, Marketing, or related field
• 5+ years of experience in global operations management or related roles
• Proven track record in market research and competitive analysis
• Strong analytical skills with ability to interpret complex user data
• Excellent project management and team leadership capabilities
• Experience in customer service management and conflict resolution
• Ability to develop and implement operational improvement strategies
• Fluent in English with additional language skills preferred
• Willingness to travel internationally as required
• Strong communication and interpersonal skills for cross-cultural collaboration