Job Description
We are seeking an experienced Operations Manager to develop and implement strategic operational plans for the global market. This role involves overseeing market research, competitor analysis, event operations, product operations, and new customer promotion initiatives. The successful candidate will lead the team in executing these strategies, monitoring results, and driving continuous improvements.
Key Responsibilities
- Develop and implement comprehensive operational strategies for global market expansion
- Conduct thorough market research and competitor analysis to identify business opportunities
- Lead event operations, product operations, and new customer acquisition programs
- Analyze user transaction behaviors, preferences, and needs to identify value opportunities
- Optimize product and service design based on user insights to enhance customer experience
- Evaluate operational performance metrics and identify areas for improvement
- Propose and implement optimization strategies to enhance overseas operational efficiency
- Coordinate cross-functional resources to improve customer service operations
- Respond promptly to customer issues, complaints, and disputes to maintain satisfaction
- Develop customer loyalty programs and initiatives to enhance retention rates
Job Requirements
- Bachelor's degree in Business Administration, Marketing, or related field
- 5+ years of experience in global operations management or related roles
- Proven track record in market research and competitive analysis
- Strong analytical skills with ability to interpret complex user data
- Excellent project management and team leadership capabilities
- Experience in customer service management and conflict resolution
- Ability to develop and implement operational improvement strategies
- Fluent in English with additional language skills preferred
- Willingness to travel internationally as required
- Strong communication and interpersonal skills for cross-cultural collaboration
