Job Description
As the primary point of contact for high-value institutional clients and premium individual clients, ensuring they receive a seamless trading experience. Providing professional guidance on trading activities, platform functionalities, and technical issues. Proactively understanding client needs to identify and resolve potential issues in advance. Collaborating closely with internal teams to efficiently address client concerns and driving improvements based on client feedback. Regularly communicating with clients to assess satisfaction levels and maintain long-term partnerships. Analyzing market data to deliver actionable insights for clients.
Key Responsibilities
- Serve as the main liaison for high-net-worth institutional and individual clients.
- Offer expert advice on trading strategies, platform usage, and technical troubleshooting.
- Anticipate client needs and proactively resolve potential challenges.
- Work cross-functionally with internal teams to address client issues promptly.
- Conduct periodic check-ins to evaluate client satisfaction and nurture relationships.
- Provide data-driven market insights tailored to client portfolios.
Job Requirements
- Proven experience as a Key Account Manager in cryptocurrency, blockchain or financial services.
- Strong track record of performance in high-pressure, fast-paced environments.
- Exceptional communication skills with ability to simplify complex concepts.
- Excellent relationship-building, problem-solving and analytical capabilities.
- Deep understanding of crypto markets, blockchain technology, trading strategies and risk management.
- Flexibility to work non-standard hours including weekends/nights as business needs require.
- Proactive, solution-oriented mindset with strong initiative.
- Language proficiency: Fluent in both English and Chinese (written and spoken).
Compensation & Benefits
Competitive base salary + allowances + annual performance bonus + quarterly excellence awards. Our compensation package is designed to reward top performers and includes comprehensive benefits.
