Job Description:
1. 社区运营与维护
1. Community Operations & Management
负责项目 Telegram、官方网站及其他社区渠道的日常运营与维护，及时响应用户咨询，提升社区活跃度、用户满意度及留存率。
Responsible for the daily operation and management of Telegram, the official website, and other community channels, responding to user inquiries in a timely manner and improving community engagement, user satisfaction, and retention.
2. 用户客服与问题处理
2. Customer Support & Issue Resolution
及时解答用户关于注册、KYC、充值、提现、交易、账户及平台功能等方面的问题，收集用户反馈并及时反馈至相关团队。
Provide timely assistance to users regarding registration, KYC, deposits, withdrawals, trading, accounts, and platform functions, collect user feedback, and coordinate with relevant teams to resolve issues.
3. 社区秩序管理
3. Community Moderation
维护Telegram及其他社区平台的正常秩序，及时处理广告、诈骗、恶意刷屏及其他违规行为，确保社区环境安全、积极、有序。
Maintain a safe and positive community environment by handling spam, scams, inappropriate content, and other violations in a timely manner.
Job Requirements:
1. 行业经验
1. Industry Experience
热爱区块链、数字货币及Web3行业，对主流数字货币交易所、钱包、DeFi、NFT等有基本了解。
Passionate about blockchain, cryptocurrency, and Web3, with a basic understanding of major crypto exchanges, wallets, DeFi, NFTs, and related products.
2. 工作经验
2. Work Experience
具有 1年以上客服、社区运营或用户运营经验；拥有数字货币交易所、Web3项目或区块链行业工作经验者优先。
At least 1 year of experience in customer service, community operations, or user operations. Experience with a crypto exchange, Web3 project, or blockchain company is highly preferred.
3. 社交媒体能力
3. Social Media Skills
熟悉 Telegram、Twitter/X、YouTube 等社交媒体平台，能够独立进行社区管理、用户互动及日常运营。
Familiar with Telegram, Twitter/X, YouTube, and other social platforms, with the ability to independently manage communities, engage with users, and handle daily operations.
4. 客户服务能力
4. Customer Service Skills
具备良好的沟通能力、服务意识及问题解决能力，能够快速、准确、耐心地处理用户问题。
Strong communication, customer service, and problem-solving skills, with the ability to respond to user inquiries quickly, accurately, and professionally.
5. 数据及执行能力
5. Data & Execution Skills
具备一定的数据分析能力和较强的执行力，能够根据运营数据不断优化工作流程及运营效果。
Good analytical and execution skills, with the ability to use operational data to continuously improve processes and performance.
6. 语言能力
6. Language Skills
具备良好的中文及英文沟通能力；
Fluent in Chinese and English.
7. 工作态度
7. Personal Attributes
责任心强，积极主动，具备较强的抗压能力，能够适应快速发展的互联网及Web3行业环境。
Responsible, proactive, and capable of working under pressure in a fast-paced Internet and Web3 environment.
Benefits:
Competitive Salary
AED 7,000+ / month
根据候选人的行业经验、语言能力及工作能力综合评估，优秀候选人薪资可面议并上浮。
Starting from AED 7,000+ per month, with the final package negotiable based on industry experience, language skills, and overall capabilities.
国际化团队
International Team
加入国际化Web3团队，与来自不同国家和地区的专业人才共同工作。
Work in an international Web3 environment with professionals from different countries and regions.
职业发展
Career Development
提供良好的职业发展及晋升机会，有机会向高级客服、社区运营主管、Community Manager、Community Lead等方向发展。
Strong opportunities for career growth and promotion, with potential career paths toward Senior Customer Service, Community Manager, Community Lead, or Operations Manager.
其他福利
Additional Benefits
节日福利、团队活动及长期激励计划等，具体根据公司政策执行。
Holiday benefits, team activities, and long-term incentive programs, subject to company policies.
