Job Description
The User Operations Specialist will be responsible for driving user activation, retention, and conversion to enhance user engagement and product value. This role focuses on developing and executing operational strategies for existing users to improve customer retention and activity levels. The specialist will maintain customer relationships through various channels including phone calls and emails to increase customer loyalty and drive additional product purchases. Additionally, this position involves planning and implementing user activities to boost participation and satisfaction. Continuous improvement of activation and conversion methods based on customer feedback will be crucial to expanding the customer base on the platform.
Key Responsibilities
- Develop and implement strategies to activate, retain, and convert users
- Execute operational plans for existing users to enhance retention and engagement
- Maintain customer relationships via phone, email, and other communication channels
- Plan and organize user activities to increase participation and satisfaction
- Continuously optimize activation and conversion methods based on user feedback
Job Requirements
- Must be based in Shenzhen, Hong Kong, Kuala Lumpur, or Bangkok
- Bachelor's degree required
- Minimum 1 year of sales/user operations experience (financial/Internet industry preferred)
- Strong learning and adaptability skills with willingness to handle diverse tasks
- Customer-centric mindset with ability to understand user perspectives
Benefits
We offer a flat organizational structure with significant career growth opportunities. Employees enjoy a dynamic work environment that encourages professional development and provides ample room for advancement within the company.
