我们是谁：在银河，我们正在构建产品和服务，以帮助世界投资于经济发展。我们相信加密货币和区块链创新将渗透并改善我们全球经济的各个方面。我们的愿景是一个价值和所有权像信息一样自由流动的社会。Galaxy是一家数字资产和区块链领导者，帮助机构、初创公司和个人访问和驾驭加密经济。作为业内资本最雄厚、最值得信赖的公司之一，我们提供为数字原生生态系统定制的平台解决方案，涵盖三个互补的运营业务：全球市场、资产管理和数字基础设施解决方案。我们的产品包括交易、贷款、战略咨询服务、跨被动、主动和风险战略的机构级投资解决方案、专有比特币挖矿和托管服务、网络验证器服务以及企业托管技术的开发。Galaxy的首席执行官兼创始人Michael Novogratz领导着一个由加密货币爱好者和机构资深人士组成的团队，专注于金融和Web3的未来。公司总部位于纽约市，在北美、欧洲和亚洲设有全球办事处。有关公司业务和产品的更多信息，请访问www。银河系。com.我们重视什么：我们是一个由自由思想家和快速行动者组成的多元化团队，团结起来帮助投资者和创作者为全球经济注入活力。我们正在寻找那些在建设者和卓越成就者的文化中茁壮成长，并接受高绩效、透明反馈和使命优先方法的人。我们的文化塑造了我们的工作方式，并让我们达到了我们想要的地方。追求卓越。有选择性才能有效。高度一致，松散耦合。明显不同意。鼓励独立决策。组建梦想团队。Who You Are:As our Senior Desktop Support in Hong Kong, you will support the firm and its users Globally. The role will involve direct as well as remote end user support. In this position you will leverage your firsthand experience involving technology and security implementations that go beyond a typical financial services organization of this size and be part of a nascent industry with enormous growth possibilities. The position requires daily on-site presence at Galaxy’s offices in Hong Kong, in addition to working on off-hours support tasks as well as nights and weekends as needed.What You’ll Do:Serve as the IT Lead for our Hong Kong office, managing day-to-day IT operationsOversee the work of a Level 1 support engineer, ensuring quality, consistency, and alignment with team standards.Work closely with the IT & Security team to ensure users are well-supported for IT usageProvide high-touch white glove service to executive users as well as responsive, high-performance trade supportDeliver hands-on deskside and remote technical support across hardware, software, and network issues.Create and track desktop support ticketing and case managementLead local device rollouts, onboarding/offboarding, and hardware lifecycle and asset tracking.Coordinate with global IT Desktop and Helpdesk teams to align on standards, processes, and escalations.Manage and prioritize the local IT support ticket queue, ensuring SLAs and service quality are met.Provide off-hours support and escalation via phone and remote access as requiredWhat We’re Looking For:Bachelor’s degree in Information Technology or equivalent work experienceAt least one technical certificate such as A+, Network+, Microsoft MTA, Cisco, etc, is a plusExcellent interpersonal and customer service skills5+ years of experience in technical support, including 3+ years of deskside or trade floor experience.Proven ability to deliver white glove support to executives and responsive trade support in fast-paced environments.Strong working knowledge of both Windows and Mac OS operating systems.Hands-on experience with MDM platforms such as Airwatch, Jamf, or Microsoft Intune.Solid understanding of Office 365, Active Directory, and networking fundamentals (TCP/IP, DNS, DHCP).Experience with hardware deployment, mobile device support, and enterprise software troubleshooting.Excellent interpersonal, communication, and organizational skills.Ability to work independently and take ownership of local IT operations.Bonus Points:Relevant certifications such as CompTIA A+/Network+, Microsoft, or Cisco are a plus.What We Offer:Competitive base salary and discretionary bonusCompetitive paid time offCompany-paid health and protective benefits for employees and their eligible dependentsFree virtual coaching sessions through HeadspaceFree daily snacks in-office, and lunch on Mondays Opportunities to learn about the Crypto industrySmart, entrepreneurial, and fun colleagues*Benefits may vary depending on location.Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances.We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact  Listed in: Web3 Jobs, Web3 Web3 Jobs, Developer Web3 Jobs, Trading Web3 Jobs, Remote Web3 Jobs, Executive Crypto Jobs, Senior Crypto Jobs, Security Crypto Jobs, Mining Crypto Jobs, Operations Web3 Jobs, Venture Capital Web3 Jobs, Finance Crypto Jobs, Bitcoin Web3 Jobs, Mobile Crypto Jobs, Full Time Crypto Jobs.