Community Manager at Chakra

Job Description

Key Responsibilities

• Community Activity Planning:
  • Develop and implement community operation strategies
  • Create and manage engagement activities and competitions
  • Organize and host online/offline events, webinars, and meetups
  • Facilitate Q&A (AMA) sessions with key team members
• Information Communication:
  • Convey community feedback and monitor sentiment
  • Develop and maintain community knowledge base and FAQs
  • Respond to inquiries and technical issues professionally
  • Coordinate content translation for global audiences
• Community Data Management:
  • Track and analyze growth and engagement metrics
  • Develop strategies for member acquisition and retention
  • Monitor competitor activities and adjust strategies
• Management:
  • Oversee social media channels (Twitter, Telegram, Discord)
  • Implement reward programs and manage Ambassador Program
  • Manage community budgets and resources efficiently
  • Handle crisis management and resolve issues effectively
• Department Coordination:
  • Collaborate with marketing and product teams
  • Coordinate product testing and collect user feedback
  • Report community trends and metrics to management
• Community Representation:
  • Maintain active presence in community channels
  • Manage community partnerships and collaborations
  • Represent Chakra at industry forums and discussions

Job Requirements

• Proven experience in community management or related field
• Excellent communication and interpersonal skills
• Strong organizational and event planning abilities
• Analytical skills for tracking community metrics
• Ability to manage multiple projects and deadlines
• Experience with social media platforms and community tools
• Understanding of crisis management principles
• Ability to work cross-functionally with various teams
• Passion for building and nurturing online communities