Customer Service at UnionEx
Full Time1 month ago
Employment Information
Job Description
We are looking for a dedicated Customer Support Representative to join our team. The ideal candidate will be responsible for providing excellent customer service, resolving user inquiries, and ensuring smooth platform operations. This role requires a strong customer service mindset and the ability to handle complaints and feedback effectively.
Key Responsibilities
- Become familiar with the company’s products and services, follow standard procedures, and promptly respond to and resolve user inquiries.
- Possess a strong customer service mindset to handle complaints and feedback, ensuring high user satisfaction.
- Maintain smooth platform operations by promptly addressing and tracking any issues that arise.
- Collect user suggestions and feedback on the product and processes to help drive business growth.
Job Requirements
- Prior experience in customer service or a related field is preferred.
- Excellent communication and problem-solving skills.
- Ability to work under pressure and handle multiple tasks efficiently.
- Strong attention to detail and a proactive approach to resolving issues.
- Basic technical knowledge to troubleshoot platform-related issues is a plus.
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